Corporate Apartments Ltd - Terms and Conditions
1. Bookings
Any booking made by you shall be deemed to be an offer by you to purchase the relevant apartment arrangements subject to these conditions. A contract between you and Corporate Apartments Ltd shall only come into existence:
• if booking by telephone, once our reservations personnel has confirmed acceptance of your payment details; or
• if booking via our website or email and the requested apartment is available, once you receive confirmation by email of your booking with the relevant booking link. We reserve the right to refuse, at our sole discretion, any booking you make with us. It is the responsibility of the booker to notify Corporate Apartments Ltd at the time of booking of the names of the relevant guests and whether they are adults or minors. Bookings for accommodation require at least one full name for each apartment. To confirm your booking Corporate Apartments Ltd require a completed booking form or a completed booking link via the internet. Telephone bookings are confirmed only when Corporate Apartments Ltd has accepted the booking in writing or by email and has taken payment in full. Payment in full is required at the time of booking, unless otherwise agreed in writing. We may pass your debit/credit card details to a third party to process any payments.
2. Rates
All apartment rates quoted are based on the rates prevailing at the time that a booking is confirmed. Once a booking has been confirmed Corporate Apartments Ltd will not change the rate quoted unless you amend the booking but otherwise rates are subject to change without notice.
3. Deposit
A deposit covering additional charges incurred during your current stay with Corporate Apartments Ltd, breakages and damages may be taken at the time of booking. Corporate Apartments Ltd reserves the right to deduct from the deposit without further notice, all amounts chargeable under these conditions, including, but not limited to, further accommodation charges. Within one week of any deduction of any additional charges from a deposit, Corporate Apartments Ltd will provide the booker by e-mail or otherwise with a breakdown of the issues and the applicable additional charges. If additional charges are taken from the deposit the remainder of the deposit will be refunded to the person who paid the deposit at the end of the guest’s stay after an inspection of the apartment occupied and subject to settlement of all charges owing to Corporate Apartments Ltd.
4. Payment of Additional Charges
Valid credit/debit card details must be supplied at the time of booking to cover additional charges incurred during your current stay with Corporate Apartments Ltd.
The additional charges include:
• Telephone Calls: Telephone calls are charged separately. Sometimes, telephone call charges are provided by a 3rd party supplier. Where this arrangement exists, it is the guest’s responsibility to set up a charge account with the service provider direct (details available in the apartment).
• Cleaning: Corporate Apartments Ltd expects the apartments to be left in a reasonable state on departure. If, at our discretion, additional cleaning is required on departure, the cost of this cleaning will be charged as an additional charge.
• Damages: Damages to the apartment or contents caused by the guest must be paid in full by the booker. In the event of any breakages or damage discovered after the guest vacates, Corporate Apartments Ltd will notify the booker by e-mail within 1 week of the guest’s departure, providing a detailed breakdown of the issues and the cost of rectifying them. Where possible, photographic evidence will also be supplied. Inventories and condition reports can be provided at the beginning and at the end of the accommodation period if required.
• Keys: Corporate Apartments Ltd will issue the guest with sets of keys. If the issued keys are not returned on departure a charge of up to £50 (plus VAT) will be made to the booker. If between the hours of 10 pm and 8 am a guest locks themselves out of the property and/or the apartment and requires assistance to re-enter the property and/or the apartment, Corporate Apartments Ltd reserve the right to charge £50 (plus VAT) call out charge in addition to the charge for lost keys.
• Call Outs: If the emergency call out number is used to call out the apartment manager between the hours of 10 pm and 6 am for any purpose other than an emergency, Corporate Apartments Ltd reserve the right to charge the booker a call out fee of £50 plus VAT.
5. Arrivals and Departures
Apartments are available for occupation from 14:00 hours on the day of arrival to 11:00 hours on the day of departure. Any additional hours of occupation outside the available times in each period of 24 hours will be charged as one extra day unless otherwise agreed. Early check in/late check out cannot be guaranteed unless the booking is made from the night before arrival/for the night after departure Key collection details will be provided to the booker prior to the check-in date. Our apartments operate unmanned receptions so access codes and other relevant details will be provided only after a booking is confirmed. It is then the booker’s responsibility to ensure that the guests have all the keys, access codes and other relevant information, provided to them by Corporate Apartments Ltd, to allow guests to access the apartments.
6. Cancellations and Amendments
If you wish to alter your booking, Corporate Apartments Ltd will endeavour to comply with your requirements, but cannot guarantee that these will be met. You will be obliged to pay any additional expenses incurred as a result of an alteration. Cancellations: Corporate Apartments Ltd cancellation policy is set out below. Cancellation charges will be applied in relation to the notice period between notification of cancellation and the date of stay at each apartment within a booking:
Notice period Charges Payable
Under 7 days 100% of the total charges
7-28 days 50% of the total charges
29 days to 3 months £100 plus VAT
More than 3 months no charge
7. Accommodation and Occupancy
All apartments are occupied as serviced apartments and on the basis that no rights of tenancy are created, If this contract is with an individual person (as opposed to a company) then by entering into this agreement the person is declaring that the apartment booked is not his / her principal place of residence. You should note the following points about apartments:
• The Corporate Apartments Ltd website (and/or other means of promotion or advertising) may contain a plan of the layout of the apartment. The plan will only be a general representation of the accommodation. Actual unit size, design, fixtures, furnishings and facilities may vary from those shown on the plan;
• The number of people permitted to occupy each apartment is limited to the number of beds. Corporate Apartments reserves the right to terminate any contract where the allowed number of occupants has been exceeded.
• You and your party must comply with any rules and regulations set by Corporate Apartments. We recommend that you take time to familiarise yourself with the safety procedures in the apartments, the building and local area, paying particular attention to fire evacuation details and security;
• Where internet or broadband connectivity is available, you agree to use such services in a responsible manner and not for any illegal purpose.
• Corporate Apartments Ltd shall use reasonable endeavours to retain any items left in apartments for up to 3 month after the guest’s departure date.
8. Restrictions
In relation to Corporate Apartments Ltd the following restrictions apply as standard:
• Smoking: Corporate Apartments Ltd operates a non smoking policy in all apartments. An extra cleaning charge will be applied if guests are found to have been smoking in the apartments.
• Pets: Corporate Apartments Ltd regrets that pets (with the exception of Guide Dogs) are not allowed in the apartments.
9. Liability
Corporate Apartments Ltd is not responsible for the theft and/or damage of your personal belongings during your stay in any apartments booked. Therefore you are advised to ensure you have appropriate insurances in place.
All warranties, conditions and other terms implied by statute or common law or otherwise are, to the fullest extent permitted by law, excluded from any contract with Corporate Apartments Ltd and these conditions shall apply in their place. However, nothing in these terms and conditions shall affect your statutory rights if you are a consumer. Nothing in these terms and conditions limits or excludes the liability of Corporate Apartments Ltd for death or personal injury resulting from negligence; or for any damage or liability incurred by you.
10. Services
Corporate Apartments Ltd cannot guarantee, or be held responsible for any failure or interruption of, services to the apartment or the building, including electricity, water, telephone, broadband, internet and other communications, disruption or noise caused as a result of repair works being carried out in another part of the property. However, upon notification by a guest/booker, Corporate Apartments Ltd will use its best endeavours to maintain and rectify (within a reasonable period of time) all services and issues.
11. Feedback and Complaints
Corporate Apartments aims to deliver the best possible service, but in the unlikely event that you are dissatisfied with the service offered, you should notify Corporate Apartments in writing or by email as soon as possible in relation to any complaint about the booking service. In relation to any complaint about the apartment, you should notify the apartment manager as soon as possible on 07515 458369 or by writing to:
Corporate Apartments Limited,
Townsend Enterprise Park,
Townsend Street
Belfast, BT13 2ES.
Our policy is to acknowledge any complaint within five working days, advising you of who is dealing with your concerns and attempt to address them.
12. General
Corporate Apartments Ltd reserves the right to change these conditions from time to time. Should guests be in breach any of these conditions, Corporate Apartments Ltd reserve the right to request that guests vacate their apartment within 24 hours. These conditions shall be governed by and construed in accordance with the laws Northern Ireland.
13. Privacy
We may use your contact details to inform you of our products including special offers that we think may be of interest to you. If you do not want us to use your contact information to send details of our products to you please let us know in an email to info@corporate-apartments.co.uk. All information collected or properly obtained during the booking process will be processed in accordance with our Privacy Statement. From time to time we randomly record telephone calls as a security measure and to monitor and improve customer service.
14. Promotions
Promotional or discounted offers on our website are provided at the discretion of Corporate Apartments Ltd. All offers are subject to availability and may be withdrawn at any time.
15.Your responsibility
You confirm to Corporate Apartments Ltd that you are at least 18 years of age and possess the legal authority to enter into this agreement and to use this website in accordance with all the terms and conditions contained within.
Copyright © 2007 Corporate Apartments Ltd
Registered Office 10 Pilot’s View Heron Road Belfast BT3 9LE Company Registration No NI065851
Corporate Apartments Ltd - Privacy Policy
At Corporate Apartments we are committed to protecting your privacy. We use the information we collect about you to process orders/bookings and to provide a more personalised booking experience. Please read on for more details about our privacy policy. Any personal information provided or to be gathered by us is controlled primarily by Corporate Apartments Limited, Townsend Enterprise Park, Townsend Street, Belfast, BT13 2ES.
What information do we collect? How do we use it?
When you book, we need to know your name, e-mail address, delivery address, credit or debit card number and the card's expiry date. This allows us to process and fulfill your booking and to notify you of the status of your order/booking. We also ask for your telephone number which enables us to contact you urgently if there is a problem with your order. We personalise your booking experience by using your booking preferences to shape our recommendations about the travel and events that might be of interest to you. We also monitor customer traffic patterns and site usage to help us develop the design and layout of the Corporate Apartments portal.
We may also use the information we collect to occasionally notify you about important functionality changes to the Web site, new Corporate Apartments services and special offers we think you'll find valuable.
How does Corporate Apartments protect customer information?
When you place bookings or access your account information, we offer the use of a secure server. This is done through our PSP, Worldpay. The secure server software (SSL) encrypts all information you input before it is sent to us. Furthermore, as required by the UK Data Protection Legislation, we follow strict security procedures in the storage and disclosure of information which you have given us, to prevent unauthorised access. Our security procedures mean that we may occasionally request proof of identity before we are able to disclose sensitive information to you.
What about "cookies"?
Cookies are small pieces of information that are stored by your browser on your computer's hard drive. Our cookies do not contain any personally identifying information. Most Web browsers automatically accept cookies, but you can usually change your browser to prevent that.
Will Corporate Apartments disclose the information it collects to outside parties?
Corporate Apartments does not sell, trade or rent your personal information to others.
In summary
We are committed to protecting your privacy. We use the information we collect on the site to make booking at corporate-apartments.co.uk possible and to enhance your overall booking experience. We do not sell, trade or rent your personal information to others. On this page you can also opt out if you never want to receive any announcements or special offers from us.
Your consent
By using our Web site, you consent to the collection and use of this information by Corporate Apartments. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it and under what circumstances we disclose it.
